Effective Date: October 2026 Last Updated: October 2026
These Terms of Service (“Terms”) govern your access to and use of the services provided by AI Lead Nexus LLC, an Arizona limited liability company (“AI Lead Nexus,” “we,” “us,” or “our”). By signing up for our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms in full. If you sign up on behalf of a business, you represent that you have authority to bind that business.
If you do not agree to these Terms, do not sign up for or use our services.
AI Lead Nexus provides the following done-for-you services to local service businesses:
AI Chat Agent. An automated chat assistant embedded on your website that responds to visitor inquiries, captures lead contact information, and logs activity to your dashboard 24 hours a day, 7 days a week.
AI Voice Agent. An automated system that answers inbound phone calls routed to a phone number we provision for your business, pre-qualifies callers, captures contact information, and logs call details to your dashboard 24 hours a day, 7 days a week. The AI voice agent answers inbound calls only. It does not place outbound calls to your customers.
Automated Follow-Up. Transactional text and email messages sent on your behalf to people who have contacted your business, as described in Section 12.
Pipeline and Dashboard. A business dashboard and lead management pipeline that displays AI-captured leads, call activity, chat interactions, pipeline stage, and performance data.
Monthly Performance Report. A summary of your AI system’s activity, delivered monthly.
Website (Optional). A website built and hosted by AI Lead Nexus for clients who do not have one. Additional terms are in Section 14.
Our AI voice and chat agents are automated systems powered by artificial intelligence, not human employees. The voice agent identifies itself by name at the start of every call. Callers and visitors who sincerely ask whether they are speaking with a human or an AI are told honestly that they are speaking with an AI assistant.
You agree not to instruct us to configure the AI to claim to be human, to impersonate a specific real person, or to conceal its automated nature when sincerely asked.
AI systems change. We may update, retrain, or replace the AI models and logic powering your agents as technology and our providers change. We will notify you of material changes that affect how the AI interacts with your customers. Minor updates may be applied without notice.
The AI does:
• Answer inbound calls and chat inquiries 24 hours a day, 7 days a week
• Capture caller and visitor contact information
• Pre-qualify leads by asking questions about their service needs
• Log interactions and contact details to your dashboard
• Provide general information about your services based on what you give us to configure it
• Transfer a live call to a phone number you designate, if you request that feature and it is configured for your account
The AI does not:
• Book or schedule appointments on your behalf unless that feature is separately configured
• Provide binding price quotes, warranties, or guarantees
• Guarantee capture of every inquiry. Speech recognition and automated systems make errors, and occasional missed, misheard, or incomplete captures will occur
• Close sales, negotiate, or make commitments on your behalf
• Operate as a licensed professional in any field
• Handle emergencies. The AI cannot contact emergency services and the service is not a substitute for 911 or any emergency line
• Replace human follow-up. The AI captures leads; you close them
You are solely responsible for following up with leads captured by the AI. AI Lead Nexus does not guarantee any number of leads, call volume, conversion rate, or business result. Results depend on your inbound traffic, your response speed, and market conditions outside our control.
Our services run on third-party technology providers for CRM, dashboard infrastructure, telephony, messaging, AI models, and related functions. We do not control the uptime, availability, pricing, features, or performance of these providers, and we may change providers. Service interruptions or feature changes caused by a provider are outside our control and are not a breach of these Terms. We will make reasonable efforts to notify you of known outages that materially affect your service and to restore functionality promptly. A list of our current providers is available on request.
Your customer data. In providing our services we process personal data belonging to your customers — names, phone numbers, email addresses, property addresses, service inquiry details, call recordings, call transcripts, and chat records — on your behalf. In this capacity AI Lead Nexus acts as a data processor and you act as the data controller. Your customer data is used solely to provide the services described in these Terms.
Your responsibilities as data controller. You are responsible for ensuring that your collection and use of your customers’ personal data complies with applicable law, including obtaining any consents required for the automated communications and call handling we perform on your behalf.
No AI training. Your customer data is not used to train AI models, to improve AI systems for other clients, or for any purpose beyond delivering the services you subscribed to. Our platform provider states the same in its privacy policy.
Data ownership. You retain all right, title, and interest in your customer data. AI Lead Nexus holds no ownership interest in it and will make it available for export and then delete it on the schedule in our Privacy Policy.
Calls to the phone number we provision for your business are recorded and transcribed by default so that call details can be logged to your dashboard. Audio recordings are automatically deleted 30 days after the call. Text transcripts are retained with the associated contact record for the retention period in our Privacy Policy.
Recording notice. Some states require that every party to a call be told it is being recorded. For clients whose business is located in a state we identify as requiring all-party consent (currently California, Florida, and Nevada), we enable a recorded notice that plays to every caller before the call connects. You may not instruct us to disable that notice while recording remains on for a business in one of those states. For all other clients the notice is available on request.
Recording off. You may ask us to turn call recording off for your account. Transcription remains on because the service depends on it.
Your responsibility. You are responsible for determining whether the laws of your state, and of the states your callers are in, require notice or consent for recording, and for telling us which configuration you want. We will implement the configuration you choose. Claims arising from a configuration you selected, or from your failure to tell us your business location changed, are covered by Section 20.
We provision a phone number for your business on our telephony platform. You keep your existing business number; nothing is ported. You configure forwarding from your number to ours through your own carrier or phone system, in the mode you choose (all calls, or only calls you don’t answer). We provide instructions and reasonable help, but your carrier’s forwarding features, reliability, and settings are outside our control.
Calls that do not reach us. We are not responsible for calls that never reach our number because forwarding is not set up, is set up incorrectly, is removed, or fails at your carrier.
Number ownership. Numbers we provision remain ours. They are not portable to you at the end of your subscription, and they may be released or reassigned after your subscription ends.
After cancellation. It is your responsibility to remove forwarding from your number when your subscription ends. Calls forwarded to our number after your access ends may go unanswered.
New clients receive a 14-day free trial. The trial begins after setup is complete and you confirm your AI system is live — not at the time of signup. Setup typically takes 4–5 business days after we receive all required information from you.
No credit card is required to start the trial. No charges apply during the trial.
Text messaging during the trial. Text messaging requires carrier registration (see Section 12). Calls and chat work from the day your trial goes live; text messaging activates when registration is approved. The trial period is not extended for registration delays.
If you do not convert to a paid subscription before your trial ends, AI system access is removed and your data is handled as described in our Privacy Policy. You may reactivate at any time.
Monthly subscription fees are billed in advance on a recurring monthly basis following your trial. By providing payment information you authorize AI Lead Nexus to charge your payment method monthly until you cancel.
Included usage. Your subscription includes call minutes, text messages, and AI usage for ordinary business volume for a single-location business. Accounts whose call or message volume materially exceeds typical use may be moved to a custom plan with 30 days notice. We will contact you before making any change.
Non-refundable fees. All fees are non-refundable. If you cancel, you retain access through the end of your current paid billing period. No partial refunds are issued for unused days.
Failed payments. If your payment method fails, we will attempt to collect payment and notify you. If payment is not received within 7 days of the due date, we may suspend your service until payment is made. Suspended accounts retain their data for 30 days before access is permanently removed.
Fee disputes and chargebacks. If you believe a charge is incorrect, contact us at [email protected] within 30 days of the charge; we will investigate and respond within 5 business days. Disputes not raised within 30 days are waived. You agree to contact us before disputing a charge with your card issuer. Your acceptance of these Terms at signup, the services delivered, and your dashboard activity are our records of the transaction.
Price changes. We may change pricing with 30 days written notice by email. You may cancel before any price change takes effect.
Taxes. Fees exclude any taxes that may apply; you are responsible for taxes on your subscription other than taxes on our income.
You may cancel at any time by emailing [email protected] with “Cancel My Account” in the subject line. There are no cancellation fees, penalties, or long-term contracts.
Paying subscribers. Access remains active through the end of your current paid billing period. You will receive written confirmation of your cancellation and access end date.
Trial cancellations. Email [email protected] with “Cancel My Trial” in the subject line. Access is removed promptly. No charges apply.
We may ask why you are cancelling. You are not required to answer.
You agree to use our services only for lawful business purposes in compliance with applicable law. You may not use our services to:
• Engage in fraudulent, deceptive, or misleading communications with any person
• Violate any telemarketing, communications, recording, or consumer protection law
• Contact individuals who have opted out of communications
• Import, upload, or ask us to message purchased, rented, or third-party contact lists, or any contacts who have not contacted your business
• Collect or process information in violation of any person’s privacy rights
• Route sensitive personal information (health, financial account, government ID, or similar) through the AI where a law requires special handling of that information
• Harass, threaten, intimidate, or harm any person
• Interfere with or disrupt our systems or those of our providers
• Reverse-engineer, copy, or replicate our platform, prompts, configurations, or systems
We may suspend or terminate your account immediately, without refund, if we determine at our reasonable discretion that your use violates this section.
As part of our services we send automated text and email messages on your behalf to people who have contacted your business — quote follow-ups, appointment reminders, service confirmations, and similar transactional messages.
Carrier registration. Text messaging in the United States requires registration of your business with the carriers (A2P 10DLC). We complete the registration on your behalf during setup using information you provide, including your EIN and legal business name. Approval is decided by the carriers, not by us. It typically takes 1–3 business days after submission but can take longer or require corrections. No text messages are sent until registration is approved, and we are not responsible for delays or rejections by the carriers.
You are the sender. You, not AI Lead Nexus, are the sender of these communications under applicable law. You represent and warrant that your use of them complies with all applicable law, including the Telephone Consumer Protection Act, the FCC’s rules, and any state law governing text messages, and that recipients have consented as required.
Opt-outs. Recipients may opt out by replying STOP or by any other reasonable method. Opt-outs are honored within 10 business days, and you agree not to ask us to message a recipient who has opted out.
Consent collection. The consent language we place on your website forms, chat widget, and in the AI’s spoken script is designed to satisfy carrier and TCPA requirements. You agree not to alter or remove it without our written agreement.
AI Lead Nexus is not liable for claims, penalties, or damages arising from your customers’ receipt of communications sent on your behalf at your direction.
With your authorization, given during onboarding, we make limited changes to your website and legal pages to deploy the service: embedding the chat widget, updating your quote or contact links, and adding SMS, AI, and call-recording disclosure language to your Privacy Policy and Terms of Service. We do not make other changes without your instruction. You may ask us to reverse these changes at any time; on cancellation you are responsible for removing the chat widget code and any links to our systems, and we will provide instructions.
This section applies only to clients for whom AI Lead Nexus built and hosts a website.
Ownership. Your website is hosted on our infrastructure. The design, code, layout, and materials created for it remain the intellectual property of AI Lead Nexus. No ownership interest transfers to you.
Cancellation and removal. On cancellation your website will be taken offline within 30 days of your billing end date. You will receive written notice of the removal date. Arrange alternative hosting before that date if you wish to maintain an online presence.
Domain. Your domain name is yours. After cancellation you will need to point it to a new host. We will provide basic guidance at no charge.
Ownership. You retain all right, title, and interest in your customer data. AI Lead Nexus holds a limited, non-exclusive license to use it solely to provide the services and to comply with law.
No sale of data. We do not sell, rent, or share your data or your customers’ data with third parties for their marketing or commercial purposes.
Privacy Policy. Our collection and use of information is described at aileadnexus.com/privacy-policy.
Data portability and backups. You may export your contact and customer data from your dashboard at any time. We recommend exporting before cancellation. We do not maintain separate backups on your behalf, and data may not be recoverable after account closure.
Except for your customer data, AI Lead Nexus retains all intellectual property rights in our platform, prompts, knowledge bases, workflows, automations, configurations, and any websites built for clients. You receive a limited, non-exclusive, non-transferable license to use these during your active subscription, which ends when your subscription ends for any reason. You may not reverse-engineer, copy, resell, or create derivative works from them.
Unless you tell us otherwise in writing, we may identify you by business name and logo as a client in our marketing. We will not publish your customer data or the contents of your calls or chats.
We make reasonable efforts to maintain service availability. We do not guarantee uninterrupted service. Maintenance, provider issues, carrier issues, and technical problems may affect availability. AI Lead Nexus is not liable for leads missed, calls not answered, revenue lost, or other business impact caused by service interruptions, whether in our systems, our providers’ systems, or your carrier’s.
AI Lead Nexus is not liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government action, internet or telecommunications outages, provider failures, carrier actions, cyberattacks, or any other event outside our reasonable control. Our obligations are suspended for the duration of the event.
Liability cap. To the maximum extent permitted by law, AI Lead Nexus’s total aggregate liability for all claims arising from or related to these Terms or our services is limited to the greater of (a) the total fees you paid us in the three months immediately preceding the event giving rise to the claim, or (b) five hundred dollars ($500).
No consequential damages. AI Lead Nexus is not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost leads, missed calls, mis-captured information, lost business opportunities, or reputational harm — even if advised of the possibility.
These limitations apply regardless of the legal theory and survive termination.
You agree to indemnify, defend, and hold harmless AI Lead Nexus LLC, its members, managers, employees, and contractors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of our services in violation of these Terms; (b) your violation of any law or third-party right; (c) communications we send on your behalf at your direction; (d) call recording configured according to your instructions or your business location; (e) contact lists or contact data you provide; or (f) your customers’ claims related to the AI’s interactions with them on your behalf.
Our services are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the AI will capture every lead, answer every call without error, or produce any business outcome.
You may not assign or transfer your subscription or these Terms without our prior written consent. AI Lead Nexus may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent. These Terms bind and benefit the parties and their permitted successors and assigns.
We may suspend or terminate your subscription immediately, without refund, if you fail to pay fees after notice, violate these Terms, use our services unlawfully, or engage in conduct abusive to our personnel or systems. We may also terminate for convenience with 30 days written notice, in which case we will refund any prepaid fees for the period after termination.
We may update these Terms. We will notify you by email at least 14 days before material changes take effect. Your continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before they take effect.
Informal resolution first. Before starting any formal dispute, both parties agree to attempt informal resolution by contacting [email protected]. We will respond within 5 business days.
Mediation. If informal resolution fails, both parties agree to attempt mediation through a mutually agreed mediator in Maricopa County, Arizona before litigation.
Governing law and venue. These Terms are governed by the laws of the State of Arizona without regard to conflict-of-law rules. Disputes not resolved through mediation shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and both parties consent to personal jurisdiction there. Either party may bring a qualifying claim in small claims court.
Attorneys’ fees. In any action to enforce these Terms, the prevailing party is entitled to recover reasonable attorneys’ fees and costs.
Jury waiver. To the extent permitted by law, both parties waive trial by jury in any dispute arising from these Terms.
We send notices to the email address on your account. You send notices to [email protected]. Notices are effective when sent, provided no bounce is received.
Entire agreement. These Terms and our Privacy Policy are the entire agreement regarding our services and supersede prior discussions or agreements.
Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in force.
No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
Relationship. These Terms do not create an employment, partnership, agency, or joint venture relationship.
Email: [email protected] Subject line for cancellations: Cancel My Account Support: [email protected] Website: aileadnexus.com
AI Lead Nexus LLC is an Arizona limited liability company.